Returns & Refund Policy

Due to hygiene and safety reasons, we do not accept returns on opened or used cosmetic products.

However, in accordance with Australian Consumer Law, you may be entitled to a replacement or refund if your item:
• Arrives damaged
• Is faulty
• Is significantly different from its description

If you believe your item is faulty or damaged, please contact us within 7 days of receiving your order, including your order number and clear photos of the issue.

Once reviewed, we will advise the next steps, which may include a replacement, refund, or store credit where appropriate.

We are committed to fairness and quality, and will always work with you to resolve any genuine concerns.