Privacy policy

Privacy Policy

At Elite Glow By Sebile, your privacy matters. We are committed to protecting your personal information and providing a safe, secure shopping experience.

Elite Glow By Sebile operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy outlines how we collect, use and disclose your personal information when you visit, use, make a purchase, or otherwise interact with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

When you shop with us, we may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details

  • Account information (if applicable)

  • Purchase and transaction history

  • Communications with us

  • Device, browser and usage data

We may also collect website data such as cookies to improve your browsing experience and understand how our customers use our site.

How We Collect Your Information

We collect information:

  • Directly from you (when you place an order, contact us or create an account)

  • Automatically through your use of our website (cookies, device data, analytics)

  • From service providers (such as Shopify and payment processors)

  • From third-party partners where applicable

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Provide customer support

  • Manage your account

  • Improve and personalise your shopping experience

  • Send order updates and service-related communications

  • Send marketing communications (if you opt in)

  • Prevent fraud and ensure security

  • Comply with legal obligations

Payments

All payments are processed securely through trusted third-party providers.
We do not store your credit card information.

Sharing Your Information

Your information will never be sold or shared unnecessarily.

We may share your information with:

  • Shopify and service providers (payment processing, shipping, analytics, IT support)

  • Marketing partners (for advertising and promotions, where permitted)

  • Legal authorities where required by law

  • Third parties where you have provided consent

All third parties are required to handle your information in accordance with privacy laws.

Shopify

Our store is hosted on Shopify. Shopify may collect and process your personal information to provide and improve the Services.

To learn more, please visit Shopify’s Privacy Policy:
https://privacy.shopify.com/en

Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website functionality

  • Understand user behaviour

  • Personalise your experience

  • Support marketing and advertising

You can control cookies through your browser settings.

Data Security & Retention

We take reasonable steps to protect your personal information. However, no system is completely secure.

We retain your information only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion

  • Opt out of marketing communications

  • Request data transfer (where applicable)

To exercise these rights, please contact us using the details below.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

International Transfers

Your information may be stored or processed outside of your country. Where required, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions or would like to exercise your rights, please contact us:

Email: eliteglow.bysebile@hotmail.com
Address: 33 Amalfi Drive, Endeavour Hills VIC 3802, Australia